Spa Etiquette

RESCHEDULING GUIDELINES

Thank you for your reservation! We're looking forward to serving you at LUMIERE Skin Health & Wellness Centre.

To ensure your best spa experience for your upcoming treatment, please take a moment to review our policies...

New Facial Clients: Please arrive 15 minutes early to fill out consultation forms and allow us to start your facial on time.

Returning Clients: Plan to check in 5 minutes before your appointment.

 

Cancellation Policy

When you schedule your appointment with us, you are agreeing to our policies. Please follow our cancellation policies as we hate to charge you!  We do require advanced notice if you cannot make your appointment.  If an appointment is not cancelled or rescheduled within 48 hours advance notice 100% of the service charge will be charged on your credit card.

We are closed Sunday and Monday so changes to Tuesday appointments need to be made by closing (7pm) on Friday.

We accept Visa, Mastercard and American Express. Although your card will not be charged at the time of reservation, it will be used in the event of a no show or same day cancellation. Supplying us with your credit and or gift card information for a spa reservation is confirmation of your acceptance of these terms.

 

LATE ARRIVALS

If you are running late for your spa appointment, please give us a courtesy call to let us know that you are on your way. Unfortunately, your treatment time may be reduced in order to finish your service by the scheduled time, so the next scheduled guest is not inconvenienced. The service fee will remain the same.

 

RETURNS

Retail items may be returned only with a receipt, within 14 days of purchase, and will be eligible for store credit only. Gift Cards and Certificates, Makeup, and Skincare sales are considered as FINAL SALE. If you are experiencing a problem with a skincare item, please contact us so we may help correct the issue.

 

SPA GIFT CERTIFICATES

Spa gift certificates make the perfect gift for any occasion. Purchased gift cards and certificates have no expiration and may be used on products or services. All gift card and certificate sales are considered FINAL SALE and are not redeemable for cash.

 

GRATUITIES

In appreciation of outstanding service, gratuities may be given at your discretion.

 

SERVICE CONTRADICTIONS

Certain conditions may preclude you from participating in some services or using some products. Therefore, it is imperative that you disclose any health problems to your spa therapist before your service begins for your own safety.

As an example, persons using topical prescriptions such as but not limited to: Retin-A, Renova, or Accutane CANNOT receive Chemical Peel or Silk Peel Dermalinfusion.  Please discontinue to use it at least 5 days prior to your facial appointment.

Pregnant women may have more limited service options, such as which oils and products can be used during treatments.

If uncertain or concerned, please obtain permission from your physician before scheduling any services.

 

PHONES & ELECTRONIC DEVICES

Coming to have spa treatment is a complete unwind and relaxation to escape from the everyday stresses of life. Please turn off your phones and other electronic devices during treatment.

We love our guests and bringing you the best experience possible is our priority! We welcome your feedback, suggestions and comments so that we may continually improve and serve you better. Thank you!